SHIPPING & RETURNS
SHIPPING POLICY
(books, book nook kits, laser cut products)
Unfortunately, due to the current high cost of international shipping, items are only available for purchase from Australian residents. We would hate for customers to suffer the extravagant intonational shipping fees.
We will continue to keep an eye on international shipping costs in the hopes of any kind of reprieve in international shipping prices.
However, due to the events where potential international customers are persistent to acquire our products, please feel free to get in touch to discuss any possible scenarios for shipping items overseas.
RETURN & EXCHANGE POLICY
(books, book nook kits, laser cut products)
We endeavour to ensure all books and products are created and manufactured with a high quality of materials, and always with the customer in mind.
In the event any misprinted/damaged/defective items have been received, please get in touch as soon as possible to discuss a suitable return or exchange strategy.
Any of the above mentioned items deemed an error on our behalf will gladly be covered at no further expense to the customer.
RETURN & EXCHANGE POLICY
(clothing, water bottles, stickers)
The swag items such as clothing, water bottles, stickers, etc. are produced, printed, and shipped from a third party printing company. If you encounter any problems with your order please get in contact as soon as you are aware of a problem to ensure problems are solved as fast and pleasant as possible.
THIRD PARTY PRINTING COMPANY'S RETURN POLICY
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Returned by Customer - It is best to advise your end customers to contact you before returning any products.
If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. In the event of regretting a purchase you must contact our Customer Service and express your will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.